FAQs

General

Where are you based?

Popcorn Riot is a boutique clothing brand based in Ashburton, New Zealand.

Are your products available in physical stores?

Currently, Popcorn Riot is an online-only boutique. This allows us to offer a wider range of products and keep our prices competitive. However, we occasionally participate in pop-up shops and events. Follow us on social media for updates on our latest events!

Do you offer custom designs or personalised items?

We love creativity! While we don’t offer custom designs on a regular basis, we do have special collections and collaborations from time to time. Keep an eye on our website and social media for announcements.

How do I sign up for your newsletter?

You can sign up for our newsletter at the bottom of any page of our website. Be the first to know about new arrivals, special offers, and upcoming events!

Can I follow Popcorn Riot on social media?

Yes, please do! Follow us on Instagram and Facebook for the latest updates, behind-the-scenes looks, and exclusive content. Tag us in your photos with #PopcornRiot for a chance to be featured!

How can I contact Popcorn Riot?

We’d love to hear from you! You can reach us through our Contact page or by email at hello@popcornriot.com. Our customer service team is here to help with any questions or concerns you may have.

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Products

What sizes do you offer?

We offer a wide range of sizes from kids to youths and adults. Check our Size Guide for detailed measurements and fit information.

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Where are your products made?

All of our products are deisgned and hand-drawn right here in New Zealand. We work with ethical manufacturers to produce our clothing, ensuring that every step of the process meets our high standards for quality and sustainability.

What materials do you use?

We use premium, durable fabrics that are comfortable to wear. Our commitment to the environment means we select materials that are not only high-quality but also eco-friendly whenever possible.

How should I care for my Popcorn Riot clothing?

To keep your Popcorn Riot clothes looking their best, we recommend washing them in cold water and hanging them to dry. Avoid using bleach or harsh detergents. For specific care instructions, refer to the care label on each garment.

Orders

Can I make changes to my order after it’s been placed?

If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

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Do you offer gift cards?

Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion!

What payment methods do you accept?

We accept a variety of payment methods including major debit, credit cards (Visa, MasterCard, American Express), Stripe, and Afterpay. All transactions are secure and encrypted.

Do you offer wholesale opportunities?

Yes, we do offer wholesale opportunities for select partners. If you're interested in carrying Popcorn Riot products in your store, please contact us at wholesale@popcornriot.com for more information.

Shipping

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. If you have any questions about your order, feel free to contact us.

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Do you offer international shipping?

Yes, we offer international shipping so you can enjoy Popcorn Riot products no matter where you are! Shipping costs and delivery times may vary depending on your location. Check our Shipping page for more details.

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Returns & Exchanges

What is your return policy?

We want you to love your Popcorn Riot purchase! If you're not completely satisfied, you can return or exchange unworn, unwashed items within 30 days of purchase. Visit our Returns & Exchanges page for more information.

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IP & Copyright

Can I use your images or designs for my own personal or commercial use?

We’re flattered that you love our designs! However, all images and designs are the property of Popcorn Riot and are protected by copyright. They cannot be used for personal or commercial purposes without our express written consent. If you have any specific requests, please contact us.

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